Just got my chair today and it feels pretty decent. All I had to go on is a notice from UPS yesterday saying, "a return has been scheduled" which lead me to believe they were going to come pick it up from my place, today! As you said, I'd be extremely disappointed if I had paid for this chair brand new. Watch Queue Queue Crandall Office Furniture 13565 Grand River Drive SE, Lowell, MI, 49331 . That was a mistake. I emailed several local dealers and got a few quotes for a new Leap that were around $750. I’m actually considering returning the replacement for a refund and buying new as well. And yes a pilonidal cyst fucking sucks and the recovery sucks too! Yet my back continues to kill me. My work chair is probably a ~$300 chair with much less adjustability than the leap, but thick foam on both the seat and backrest (which doesn't even go as high as the leap), but it works better for me than the leap. I had to email David Crandall and ask--apparently they can't be bothered to give their customer directions or at least clarify things (note in my last email to him I complained about having to rush to pack up the defective chair due to their scheduling UPS to pick it up without telling me). Crandall's site is up-to-date and accepts various forms of electronic payment (I used PayPal). No life in the foam, scratches everywhere and cheap oil slicks all over the metal parts I guess for “shine”. Close Submit Review. Since then, they have grown to 10 full-time employees at their 34,000 square foot facility. Write a Review Be the first to review Crandall Office Furniture Inc! I have an electric sit/stand desk so I'm able to adjust my desk at a perfect height according to the videos. I figured out how I like to have them configured but literally any small shift with my arms and they'll move out of position so then I have to waste some time moving them back. Trademarks may include brand names, product names, logos and slogans. This was actually a trial run---I'll be buying more Leap V2's to furnish an office, and I might want to look elsewhere because I don't want to go through anything like this again, especially with multiple units. Thanks for reading! Again, this is something Steelcase f*cked up with, you just have to hope Crandall sends you a Leap V2 with the side/lever activated cylinder. Like you said if their customer service is meh I can only imagine how good their 12 year warranty actually is. Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. Let alone 1000 brand new. This isn't Steelcase's or Crandall's fault, the chair just doesn't meet my needs and it was the gamble I took when I placed the order without trying it first. This matches my experience reasonably well. You don't have to give your credit card information over the phone like some other sketchy office furniture sites I read about. Although their site says stuff about cleaning I wasn’t convinced and I emailed them; I too just received some generic email from Crandall saying to watch some video. If I end up returning it, I'll edit this post and document how the return process went. My biggest gripe is the lack of headrest or the weird lumbar support. Beyond The Office Door, LLC is an online retailer of office furniture products founded by Greg Knighton while he was still a college student in 2005. I fully assembled the chair and when I sat down the seat sank on its own. Also a big reason I’m hesitant to purchase from Crandall. I happened to also buy a Leap v2 and I don't have the creaking I will say the lumbar support is finicky so I'm guessing that's a Steelcase issue not a refurb issue. However, I am not a fan of the top/button activated gas cylinder. I have upper/mid back pain. But if their customer service is just so-so, I feel far less confident that they'll do a good job in honoring and carrying out their warranty. I went with Crandall's for two main reasons: As stated before, they refurbish your chair and replace a bunch of the components. Overall, I'd say the chair's condition was just about what I expected: not brand new but also not a garbage dump. 20% OFF Crandall Office Coupon & Coupons for October 2020. I had been using the IKEA MARKUS for the past 2 years and it absolutely destroyed my tailbone. Excellent overall back support. This is how I learned that I had to take apart the defective unit and get it ready to be picked up by the next day. Purchases ? The Leap V2 just doesn't have that, I feel like the back of the chair isn't tall enough. So I emailed David Crandall about this (and sent a video of the issue in question), and he promptly replied that they would send a replacement. Crandall Office Furniture Coupons - find-coupon-codes.com. Hmm I just bought one with a headrest from a different store. Due process is “a flexible concept, the essence of which requires fundamental fairness.” Al-Maliki v LaGrant, 286 Mich App 483, 486; 781 NW2d 853 (2009). I'm a bot, bleep, bloop. I say weird becuase it's like the chair is meant to have a headrest. Hi there - David with Crandall Office here - I really appreciate the very in-depth and thorough review here! Trademark Date; ERGOMATIQ Desks : 05/27/2020: See all trademarks and details in the Full Report. I hope you find something that works. I ended up getting a thicker seat cushion, hardwood casters (since I have hardwood floors), and a heavy duty gas cylinder (I'm 6'0" and weigh 260lbs). Let me know in the comments if you have any questions. Taking a chair apart to return it can be a big pain and you'll need a pipe wrench and long flat screwdriver. Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. 1 photo. I did get a newer chair (mine had the side-activated piston) which didn't exhibit the creaking or loose armrests you mention. I held up my end of the bargain when I paid for the product and they screwed up. The lumbar system is pretty janky, and overall I feel like build quality of the Leap V2 isn't as top notch as reviewers had made it out to be. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Fortunately, the new chair seems to be working fine---no noise issues so far. If I spent 300 I would be happy but 500 I would be kind of upset. I have chairs with head rest, and they’re good too just not leap v2 good imo. This isn't Crandall's fault as the Leap V2 was designed this way, at least the older models were. My main concern was the seat and back fabric as I wanted it to be replaced and redone. 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